The nursing triage process: a video review and a proposed audit tool.

نویسندگان

  • J C Williams
  • N L Jones
  • F J Richardson
  • C Jones
  • P W Richmond
چکیده

OBJECTIVE To review the activity of the nurse triage process. SETTING The triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary. METHODS 226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart. RESULTS Areas for improvement in staff communication skills and patient privacy were identified. CONCLUSIONS The use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.

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عنوان ژورنال:
  • Journal of accident & emergency medicine

دوره 13 6  شماره 

صفحات  -

تاریخ انتشار 1996